Popular Questions

  • GENERAL
  • ACCOUNT
  • DEPOSIT
  • WITHDRAW
  • REFERRAL COMMISSION

What is TCG and what kind of activity it has?

TCG (The Crypto Group) Investment Company is involved in modern technology business, which is closely linked with the development of new crypto mining algorithms and trading activity on electronic exchanges.

Is The Crypto Group Investment Ltd A REGISTERED AND LEGAL COMPANY?

Yes, TCG Investment Ltd is registered in the United Kingdom as "The crypto Group Investment Ltd" with a registration number of 12142077.

Which investment platform does The Crypto Group Investment Company offer?

The Crypto Group Investment Company offer 4 alternative profitable investment platforms which we believe is for the best interest of our investors and to diversify our mining and trading services.

WHO CAN BE YOUR CUSTOMER?

Any interested person can become an investor with TCG Investment Ltd, no matter how well he or she understands the scope of our business and technical aspects of Bitcoin mining and Trade as a whole.

How long must I wait for a ticket response?

The Crypto Group has a fast network and automated response system; we do not waste time to respond to any email or complaint we receive within 2 hours.

What purpose was The Crypto Group launched as an investment project?

TCG Investment Company is focused on continuous development. To do this, the company needs additional financing. This allows us to establish a process of uninterrupted earnings.

How long does the company plan to work?

The Crypto Group had started its work on the international investment market since 2016. With the plans in place, we are confident that TCG as an Investment Company won't stop working effectively. TCG is here to stay.

How can I contact you in case of any problem or complain?

You can easily reach us through our email address: support@thecryptogroup.net

How do I open an account with The Crypto Group?

It’s quite easy and convenient. Click on the “SIGN UP” button, fill in the registration form and then press "Register Account".

I can’t enter my account! What to do?

Check the login data: your username and password. If you are sure you enter correct data, but it is not possible to access the account, use the password reset function, which is located below the login form. Click on forgot password link, type your username or e-mail and you'll receive a confirmation code to your email for resetting your password.

WHAT PAYMENT TOOL CAN I USE FOR INVESTMENTS AND EARNINGS?

Given the fact that our company is involved in cryptocurrency mining, BitCoin is our only payment method.

How can I change my password?

You can change your password directly from your member’s area by editing it in your personal profile.

I WISH TO INVEST WITH YOUR COMPANY BUT I DON'T HAVE A BITCOIN ADDRESS. WHERE CAN I REGISTER IT?

You can invest with any service which is the provider of Bitcoin wallets (addresses). If you do not have such a wallet, please register it at the following address https://blockchain.info/wallet/#/signup or https://www.coinbase.com/signup?email= or https://block.io

I MADE A MISTAKE DURING THE REGISTRATION AND ENTERED AN INCORRECT EMAIL. HOW TO FIX IT?

You cannot. You cannot change your username or email. The only solution is to re-register your account.

I don’t receive emails from the company! Why?

Check the spam folder in your mailbox. If the problem is not solved, contact our support.

How can I check my account balances?

You can access the account information 24 hours, seven days a week in your account dashboard.

May I open several accounts in your program?

No, each member can have only one account in TCG Investment. Any attempt of fraud will result in permanent blocking of the account & the funds deposited in the account will be frozen.

How can I make a deposit?

In the "New Deposit" section of your account, select the necessary investment plan, enter the amount, select the payment source (send the amount from a Bitcoin wallet or invest from the account balance) and click on Proceed button. After that, the system would suggest you a Bitcoin address where you need to send money. Note that you have to make this payment from your Bitcoin wallet.

What payment currency can I use for investments and earnings?

Bitcoin is our only way of payment.

Could I lose my investment with TCG Investment Company?

No. We have established a robust financial strategy to ensure that our clients enjoy a no risk investment solution that delivers continual growth and total peace of mind. We protect your principal investment and we guarantee returns via our unique investment platform.

How much can I invest here?

Each of your deposits can be for any amount from $500 to 100,000 or more worth of BTC. The number of such deposits is not limited.

How fast will my deposit be credited into my account?

Your deposit will be added after 1 confirmation of network.

What is the bitcoin confirmation network?

All BitCoin operations are confirmed by a BitCoin network. Every single computer in the BitCoin network confirms your transaction, increasing the total number of confirmations. When the number of confirmations reaches a specific threshold, usually from 3 to 6, the funds appear in the recipient account. Usually, such a process takes from up to 90 minutes.

Can I make a deposit directly from my balance or shall i first withdraw the funds?

Our system allows you to accumulate funds on the balance of your account, which you can use as a source for the creation of a new deposit.

How many deposits can I have simultaneously?

You can have several deposits; we do not limit their number. Each of your deposits has unique conditions, proper time of profit accrual and profit margins.

When will the first profit be generated?

Profit is generated daily.

When can I get my profit?

The profit is accrued according to marketing plans, payment is daily!

How can I withdraw funds?

Login to your account using your username and password and click on "Withdraw" section in your dashboard.

What is the minimum amount I can withdraw?

You can create a request for withdrawal of any amount that is equal to or greater than $10 worth of BTC

After I make a withdrawal request, when will the funds be available on my BitCoin wallet?

The system works in an automatic mode, which means that you get paid immediately after creating your request.

My withdrawal request is processed, but the amount did not get in my Bitcoin wallet. Why?

All cryptocurrency transactions are processed after the network confirmation. Just wait a little bit.

Do you charge any fees to withdraw funds?

No

How does TCG affiliate program work?

For every client that you refer to TCG Investment Company, you will earn 5% commission every time your referral makes payment.

I was referred to TCG Investment Company. Can I change my upline?

Yes. Please use the TCG contact form to request a change of upline.

How do I join The Crypto Group affiliate program?

Every TCG member receives an affiliate link. Simply share your affiliate link with others. When they use your link to register and invest with The Crypto Group, you'll earn 5% of their deposit!Simply register, log in and refer to the members area to get your affiliate link.

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